PENGARUH AUDIT OPERASIONAL, PENGENDALIAN INTERNAL DAN SISTEM INFORMASI MANAJEMEN TERHADAP KUALITAS PELAYANAN JASA TRANSPORTASI PADA PT. HIBA GROUP

Hasanah, Uswatun (2019) PENGARUH AUDIT OPERASIONAL, PENGENDALIAN INTERNAL DAN SISTEM INFORMASI MANAJEMEN TERHADAP KUALITAS PELAYANAN JASA TRANSPORTASI PADA PT. HIBA GROUP. Skripsi thesis, Sekolah Tinggi Ilmu Ekonomi Indonesia (STEI) Jakarta.

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Abstract

ABSTRAK Penelitian ini bertujuan untuk menguji apakah pengaruh Audit Operasional, Pengendalian Internal dan Sistem Informasi Manajemen terhadap Kualitas Pelayanan Jasa transportasi pada PT.Hiba Group. Penelitian ini menggunakan jenis penelitian deskriptif pendekatan kuantitatif, yang diukur dengan menggunakan metode berbasis regresi linier berganda SPSS 22.00. Populasi penelitian ini adalah seluruh perusahaan jasa yang ada di Jakarta Timur. Sample ditentukan berdasarkan metode convinience sampling, dengan jumlah sample sebanyak 1 Perusahaan sehingga total observasi dalam penelitian ini sebanyak 50 observasi. Teknik pengumpulan data menggunakan metode dokumentasi melalui situs resmi IDX : www.idx.co.id. Pengujian hipotesis dengan menggunakan uji parsial (uji-t) dan uji simultan (uji- f). Hasil pengujian membuktikan bahwa hasil analisis data dengan menggunakan uji parsial (uji-t) (1) Audit Operasional tidak berpengaruh secara signifikan terhadap Kualitas Pelayanan Jasa Transportasi (2) Pengendalian Internal tidak berpengaruh signifikan terhadap Kualitas Pelayanan Jasa Transportasi. (3) Sistem nformasi Manajemen berpengaruh secara signifikan terhadap Kualitas Pelayanan Jasa Transportasi. (4) hasil analisis data dengan menggunakan uji simultan (uji-f) Profitabilitas, Audit Operasional, Pengendalian Internal dan Sistem Informasi Manajemen berpengaruh signifikan secara bersama-sama terhadap Kualitas Pelayanan Jasa Transportasi. Kata Kunci : Audit Operasional, Pengendalian Internal, Sistem Informasi Manajemen dan Kualitas Jasa Transportasi ABSTRACT This study aims to examine whether the effect of Operational Audit, Internal Control and Management Information Systems on the Quality of Transportation Services at PT. Hiba Group. This research uses descriptive quantitative research approach, which is measured by using SPSS 22.00 multiple linear regression method. The population of this research is all service companies in East Jakarta. The sample is determined based on convinience sampling method, with a sample of 1 company so that the total observation in this study is 50 observations. Data collection techniques using the documentation method through the official website of IDX: www.idx.co.id. Hypothesis testing using partial test (t-test) and simultaneous test (f-test). The test results prove that the results of data analysis using partial test (t- test) (1) Operational Audit does not significantly influence the Quality of Transportation Services (2) Internal Control does not significantly influence the Quality of Transportation Services. (3) Management information systems significantly influence the Quality of Transportation Services. (4) the results of data analysis using the simultaneous test (f-test) of Profitability, Operational Audit, Internal Control and Management Information Systems have a significant effect together on the Quality of Transportation Services. Keywords : Operational Audit, Internal Control, Management Information Systems and Transportation Service Quality

Item Type:	Thesis (Skripsi)
Contributors:	Contribution Contributors NIDN Email Thesis advisor Muhammad, Yusuf UNSPECIFIED UNSPECIFIED
Subjects:	Akuntansi > Akuntansi Manajemen
Divisions:	S1 Akuntansi
Depositing User:	Ridho Adi Nugroho
Date Deposited:	11 Nov 2021 07:57
Last Modified:	11 Nov 2021 07:57
URI:	http://repository.stei.ac.id/id/eprint/5820

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