Items where Author is "PUTRA, FIRMANSYAH"

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Thesis

PUTRA, FIRMANSYAH (2018) ANALISIS PENGARUH KEPERCAYAAN, KUALITAS PELAYANAN CALL CENTRE, DAN CITRA CALL CENTRE TERHADAP KEPUASAN PELANGGAN (Studi Kasus Call Centre Ditjen Dukcapil Kemendagri). Laporan Tugas Akhir thesis, Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta.

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