PENGARUH MUTU PELAYANAN, KINERJA SISTEM OPERASIONAL PROSEDUR DAN SARANA PENDUKUNG TERHADAP KEPUASAN MAHASISWA STIE INDONESIA JAKARTA

Widiarti, Jihan (2022) PENGARUH MUTU PELAYANAN, KINERJA SISTEM OPERASIONAL PROSEDUR DAN SARANA PENDUKUNG TERHADAP KEPUASAN MAHASISWA STIE INDONESIA JAKARTA. Skripsi thesis, Sekolah Tinggi Ilmu Ekonomi Indonesia.

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Abstract

The purpose of this study was to determine the influence of service quality, performance of operational system procedures and supporting facilities on STIE Indonesia Jakarta student satisfaction. This research used descriptive analysis method in the SmartPLS program. The research subjects were active students of S-1 Management & Accounting class 2018 & 2019 STIE Indonesia Jakarta with 100 respondents through a questionnaire survey. The results of this study found that the quality of service and supporting facilities had a positive and significant effect on student satisfaction, while standard operating procedures (SOP) had no effect on student satisfaction. Tujuan penelitian ini adalah untuk mengetahui pengaruh tingkat kepuasan mahasiswa terkait dengan beberapa aspek mutu pelayanan, sistem operasioanl prosedur dan sarana pendukung. Metode yang digunakan dalam penelitian ini adalah metode analisis deskriptif dalam progam SmartPLS. Pengambilan subjek penelitian adalah mahasiswa aktif S-1 Manajemen & Akuntansi angkatan 2018 & 2019 STIE Indonesia Jakarta dengan jumlah 100 responden dengan teknik pengumpulan Sampling Insidental, melalui survei kuesioner. Hasil dari penelitian ini menemukan bahwa mutu pelayanan dan sarana pendukung berpengaruh positif dan signifikan terhadap kepuasan Mahasiswa, sedangkan standar operasional prosedur (SOP) tidak pengaruh terhadap kepuasan mahasiswa.

Item Type: Thesis (Skripsi)
Contributors:
ContributionContributorsNIDNEmail
Thesis advisorMegayani, MegayaniNIDN0323047610megayani@stei.ac.id
Uncontrolled Keywords: Kepuasan Mahasiswa, Mutu Pelayanan, Standar Operasional Prosedur, Sarana, Mahasiswa
Subjects: Manajemen > Manajemen SDM
Divisions: S1 Manajemen
Depositing User: JIHAN WIDIARTI
Date Deposited: 13 Oct 2022 04:01
Last Modified: 13 Oct 2022 04:01
URI: http://repository.stei.ac.id/id/eprint/8632

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