ZAWAHIR, IRVAN (2025) IMPLEMENTANSI PEMANFAATAN TEKNOLOGI INFORMASI DALAM MENINGKATKAN KUALITAS LAYANAN KRING PAJAK. Skripsi thesis, sekolah tinggi ilmu ekonomi indonesia jakarta.
![[img]](http://repository.stei.ac.id/style/images/fileicons/text.png) |
Text
cover+abstrak.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial. Download (457kB) |
|
Text
BAB 1.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial. Download (102kB) |
|
Text
BAB 2.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial. Download (115kB) |
|
Text
BAB 3.pdf Restricted to Registered users only Available under License Creative Commons Attribution Non-commercial. Download (91kB) |
|
Text
BAB 4.pdf Restricted to Repository staff only Available under License Creative Commons Attribution Non-commercial. Download (128kB) |
|
Text
BAB 5.pdf Restricted to Repository staff only Available under License Creative Commons Attribution Non-commercial. Download (87kB) |
|
Text
daftar pusaka.pdf Restricted to Repository staff only Available under License Creative Commons Attribution Non-commercial. Download (99kB) |
Abstract
ABSTRAK This study aims to analyze the implementation of the use of information technology in improving the quality of tax kring services.in improving the quality of Tax kring services. The method used is descriptive qualitative. Data collection is done by means of triangulation, namely using various data collection techniques such as interviews, observation, and documentation. Interviews were conducted to obtain understanding directly from informants related to the use of information technology, while observation aims to see the process of Kring Pajak service directly. process directly. Interviews were conducted with two main groups, namely Kring Pajak employees and taxpayers who have used the service. Kring Pajak employees and taxpayers who have used this service, with a focus on user experience, information technology system performance, and feedback. user experience, information technology system performance, and suggestions for improvement. for improvement. The duration of the research period was from October 2024 to Janaury 2025. Research results The results show that the implementation of information technology has significantly improved the quality of service to taxpayers, both in terms of ease of access and employee operational efficiency. For Kring Pajak employees, information technology information technology facilitates administrative tasks through automation systems, such as recording tax complaints. recording tax complaints. This research also found several challenges, including limited technological literacy among certain taxpayers, particularly from the older among certain taxpayers, especially from the older age group, as well as technical constraints in the form of slow slowness of the system when many users access it simultaneously. Directorate of Directorate General of Taxes (DGT) needs to improve the information technology infrastructure that supports the Kring Pajak service. supporting the Kring Pajak service.. Penelitian ini bertujuan untuk menganalisis implementasi pemanfaaan teknologi Informasi dalam meningkatkan kualitas layanan kring Pajak. Metode yang digunakan adalah deskriptif kualitatif. Pengumpulan data dilakukan dengan cara triangulasi, yaitu menggunakan berbagai teknik pengumpulan data seperti wawancara, observasi, dan dokumentasi. Wawancara dilakukan untuk memperoleh pemahaman langsung dari para informan terkait penggunaan informasi teknologi, sedangkan observasi bertujuan untuk melihat proses layanan Kring Pajak secara langsung. Wawancara dilakukan kepada dua kelompok utama, yaitu pegawai Kring Pajak dan wajib pajak yang pernah menggunakan layanan ini, dengan fokus pada pengalaman pengguna, kinerja sistem teknologi informasi, dan saran atau masukan untuk perbaikan. Lamanya periode penelitian ini berlangsung dari bulan Oktober 2024 hingga Janauri 2025. Hasil penelitian menunjukkan bahwa implementasi teknologi informasi secara signifikan terlah meningkatkan kualitas pelayanan kepada wajib pajak, baik dari sisi kemudahan akses maupun efisiensi operasional pegawai. Bagi pegawai Kring Pajak, teknologi informasi mempermudah tugas administratif melalui sisem otomatisasi, seperti pencatatan pengaduan perpajakan. Penelitian ini juga menemukan beberapa tantangan, termasuk keterbatasan literasi teknologi di kalangan wajib pajak tertentu, khususnya dari kelompok usia tua, serta kendala teknis berupa lambatnya sistem saat banyak pengguna mengakses secara bersamaan. Direktorat Jendral Pajak (DJP) perlu meningkatkan infrastruktur teknologi informasi yang mendukung layanan Kring Pajak.
| Item Type: | Thesis (Skripsi) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Subjects: | Akuntansi > Akuntansi Keuangan | ||||||||
| Divisions: | S1 Akuntansi | ||||||||
| Depositing User: | IRVAN ZAWAHIR | ||||||||
| Date Deposited: | 14 Apr 2025 05:22 | ||||||||
| Last Modified: | 14 Apr 2025 05:22 | ||||||||
| URI: | http://repository.stei.ac.id/id/eprint/15535 |
Actions (login required)
 |
View Item |
