PENGARUH AUDIT OPERASIONAL TERHADAP EFEKTIVITAS KINERJA PELAYANAN IBADAH HAJI (STUDI KASUS PT. ANANDA NURUL HAROMAIN)

El Qibthiyah, Maryah (2015) PENGARUH AUDIT OPERASIONAL TERHADAP EFEKTIVITAS KINERJA PELAYANAN IBADAH HAJI (STUDI KASUS PT. ANANDA NURUL HAROMAIN). Skripsi thesis, Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta.

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Abstract

ABSTRAK Tujuan dari penelitian ini adalah untuk mengetahui pengaruh audit operasional terhadap efektivitas kinerja pelayanan. Penulis mengidentifikasikan masalah menjadi tiga hal yaitu tentang pelaksanaan audit operasional perusahaan, efektivitas kinerja pelayanan terhadap jamaah dan pengaruh audit operasional terhadap kinerja pelayanan pada PT. Ananda Nurul Haromain. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif asosiatif dengan pendekatan survey, sedangkan teknik pengumpulan data dilakukan dengan cara menyebarkan kuesioner kepada responden yang melayani bidang haji, jamaah haji dan juga auditor eksternal dari KAP. Variabel bebas dalam penelitian ini adalah audit operasional sedangkan variabel terikatnya adalah kinerja pelayanan. Adapun cara untuk menilai variabel independen (X) dan variabel dependen (Y) maka analisis dilakukan dengan menghitung nilai rata – rata atau mean dari setiap variabel. Nilai rata–rata ini didapat dengan cara menjumlahkan data keseluruhan dalam setiap variabel kemudian dibagi dengan jumlah responden. Hasil penelitian ini menunjukkan bahwa pelaksanaan audit operasional perusahaan termasuk dalam kategori cukup baik. Sedangkan Efektivitas pelayanan jamaah termasuk dalam kategori sangat efektif. Namun, audit operasional pada efektivitas kinerja pelayanan pada PT. Ananda Nurul Haromain memiliki pengaruh sebesar 0.244 dengan nilai sig 0.236 > 0.05. Nilai ini menunjukkan bahwa adanya hubungan antara audit operasional dengan kinerja pelayanan yang termasuk dalam kategori sangat lemah, karena nilai tersebut dalam kisaran 0.201-0.400. Kata Kunci : Audit Operasional, Pelayanan Publik // ABSTRACT The purpose of this study was to determine the effect of operational audit of the effectiveness of service performance. This study identifies the problem into three issues concerning the implementation of the operational audit of the company, the effectiveness of the performance of services to pilgrims and operational audits influence on the performance of the service at PT. Ananda Nurul Haromain. The method used in this research is descriptive research method associative with survey approach, while the data collection techniques done by distributing questionnaires to the respondents who serve fields Hajj, pilgrims and also the external auditors of the KAP. The independent variable in this study is the operational audit while the dependent variable is the performance of services. As for how to assess the independent variable (X) and the dependent variable (Y), the analysis is done by calculating the value - average or mean of each variable. The average value is obtained by summing the overall data in each variable and then divided by the number of respondents. The results of this study indicate that the audit company's operations are included in the category quite well. While the effectiveness of worshipers services are included in the category of very effective. However, operational audit on the effectiveness of service performance at PT. Ananda Nurul Haromain have the effect of 0.244 with sig 0.236> 0.05. This value indicates that the relationship between the performance of the operational audit services included in the category of very weak, because the value is in the range of 0.201-0.400. Keywords: Operational Audit, Public Service

Item Type: Thesis (Skripsi)
Contributors:
ContributionContributorsNIDNEmail
Thesis advisorNasution, NursanitaNIDN0308026102nursanita@stei.ac.id
Subjects: Akuntansi > Auditing
Divisions: S1 Akuntansi
Depositing User: Mr Miptahudin Almurtado
Date Deposited: 08 Aug 2022 03:27
Last Modified: 08 Aug 2022 03:27
URI: http://repository.stei.ac.id/id/eprint/7852

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