PENGARUH AUDIT OPERASIONAL DAN PENGENDALIAN INTERNAL TERHADAP KUALITAS PELAYANAN PADA (Studi Kasus PT. GRAHA AGUNG KELOLA TETRIS)

AUDINI, ANNISA RIZKI (2022) PENGARUH AUDIT OPERASIONAL DAN PENGENDALIAN INTERNAL TERHADAP KUALITAS PELAYANAN PADA (Studi Kasus PT. GRAHA AGUNG KELOLA TETRIS). Skripsi thesis, Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta.

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Abstract

Penelitian ini bertujuan untuk mengetahui apakah pengaruh audit operasional dan pengendalian internal terhadap kualitas pelayanan pada PT. Graha Agung Kelola Tetris. Penelitian ini merupakan penelitian asosiatif dengan tipe hubungan kausal. Strategi penelitian yang digunakan adalah jenis pendekatan kuantitatif Populasi PT. Graha Agung Kelola Tetris sebanyak 82 karyawan. Sampel dalam penelitian ini sebanyak 45 karyawan yang menjadi responden. Berdasarkan hasil analisis dan pembahasan menunjukkan bahwa terdapat pengaruh yang signifikan audit operasional terhadap kualitas pelayanan pada PT. Graha Agung Kelola Tetris. Hal ini dilihat melalui hasil uji parsial (t) yang menunjukkan bahwa hipotesis alternatif (Ha1) diterima karena Sig. < 0,05. Terdapat pengaruh yang signifikan pengendalian internal terhadap kualitas pelayanan pada PT. Graha Agung Kelola Tetris Hal ini dilihat melalui hasil uji parsial (t) yang menunjukkan bahwa hipotesis alternatif (Ha2) diterima karena Sig. < 0,05. Secara simultan terdapat pengaruh signifikan Audit operasional dan pengendalian internal terhadap kualitas pelayanan pada PT. Graha Agung Kelola Tetris dengan nilai probabilitas signifikan sebesar 0,000. Karena 0,000 < 0.005 maka berarti hipotesis awal (Ho3) ditolak dan hipotesis alternatif (Ha3) diterima internal control on service quality at PT. Graha Agung Kelola Tetris. This research is an associative research with a causal relationship type. The research strategy used is a quantitative approach. The population of PT. Graha Agung Kelola Tetris as many as 82 employees. The sample in this study were 45 employees who became respondents. Based on the results of the analysis and discussion shows that there is a significant effect of operational audit on service quality at PT. Graha Agung Kelola Tetris. This is seen through the results of the partial test (t) which shows that the alternative hypothesis (Ha1) is accepted because Sig. < 0.05. There is a significant effect of internal control on service quality at PT. Graha Agung Manajemen Tetris This is seen through the results of the partial test (t) which shows that the alternative hypothesis (Ha2) is accepted because Sig. < 0.05. Simultaneously there is a significant effect of operational audit and internal control on service quality at PT. Graha Agung Manage Tetris with a significant probability value of 0.000. Because 0.000 < 0.005, it means that the initial hypothesis (Ho3) is rejected and the alternative hypothesis (Ha3) is accepted

Item Type:	Thesis (Skripsi)
Contributors:	Contribution Contributors NIDN Email Thesis advisor Ratnaningsih, rini NIDN0315067001 rini_ratnaningsih@stei.ac.id
Uncontrolled Keywords:	Audit operasional, Pengendalian internal, Kualitas pelayanan
Subjects:	Akuntansi > Auditing
Divisions:	S1 Akuntansi
Depositing User:	ANNISA RIZKI AUDINI
Date Deposited:	06 Dec 2022 02:44
Last Modified:	06 Dec 2022 02:44
URI:	http://repository.stei.ac.id/id/eprint/8996

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